If the account was compromised, the first step is to change your password and verify all your other security and account settings (see (When you reclaim Your Account)). Have you looked in the “All Mail”, “Trash” (or Bin, but not /Trash or other names), and “Spam” labels for the missing information? Have you used the Search Mail function (with the term “in:anywhere”) to try and find them? * In a G Suite account it could a misconfigured retention policy: * Using a view other than "classic" in Settings->Inbox can sometimes result in messages being hidden. * Confusion on the difference between labels and folders when doing account cleanup. * Messages can also be deleted from other web-sites/tools/utilities through Authorizing applications & sites. * Forwarding, filters, or access using POP/IMAP any of which could be deleting messages. * Issues with the Apple iOS app or OS-X Apple Mail (sometimes associated with updates). ![]() The first concern when messages are missing is that the account was compromised and contents deleted.
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